Frequently asked questions


  1. How quickly will my items be shipped?
    Any order placed before 12 pm EST will be shipped the same business day. Any order placed after 12 pm EST will be shipped the next business day. More information can be found on our shipping page. CLICK HERE FOR SHIPPING INFORMATION CLICK HERE FOR SHIPPPING INFORMATION
  2. I think I am having a miscarriage, should I call my doctor?
    At Heaven's Gain we are not here for medical advice. We are here for support before, during, and after the loss of your precious baby. If you believe you are having a miscarriage or having a medical emergency, please call your doctor or dial 911.
  3. How long will it take to get my shipment?
    You can choose USPS Express mail that has a guaranteed delivery date of usually 1-2 business days. You can choose the less expensive option of USPS priority mail which usually takes 2-3 days, but can take longer (up to 10 days). Sometimes we will ship FedEx Ground instead of priority mail if the delivery address is east of the rocky mountains. Call for prices for FedEx Express or 1 day Express guaranteed. Additional shipping information can be found on our shipping page.
  4. What can I do when no one wants to talk about my loss anymore?
    Here are some things we at Heaven's gain have found to be helpful. Give yourself time to cry each day. Journal every day. Find one friend to confide in. If you need to convey your feelings to your spouse but cannot have an open conversation about your feelings, write him an letter or even email.
  5. What happens if I order on a weekend or a holiday?
    If you order on a weekend or a holiday, your items will be shipped the next business day. Shipping information can also be found on our shipping page.
  6. Will I ever feel normal again?
    After a loss, most people find a new normal. It does take time. The sorrow, pain, and numbness will slowly go away. You will smile and laugh again, and when you do, please don't feel guilty about it. You still miss your baby. You still know he or she is missing from your life. You are still here for a reason.
  7. Do you accept returns?
    We do accept returns. If anything is damaged, please keep the box as we insure everything we send out. The box is needed for proof of damage during delivery. We accept returns if for any reason you are not satisfied with our products or...for our favorite reason...the baby is fine!
  8. How do I react when people say the wrong thing?
    Most people feel the need to say something. Please know most people do not mean to hurt your feelings, and most are trying to process the loss themselves. Forgive them. They are well-meaning. Your feelings are real, and it is okay to set boundaries. You can say, "That is hurtful. Please don't say that again."
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